If an item doesn’t fit or isn’t suitable, don’t worry! Our exchange process is simple:
- We gladly exchange most items for a different size or colour.
- Engraved or custom-made items can only be exchanged if there’s a manufacturing defect.
- For quicker exchanges, place a new order for the replacement item and return the unsuitable one for a refund.
- Alternatively, send the item back for an exchange, and we’ll dispatch the replacement once we receive your return.
- Processing time for exchanges typically ranges from a few days to two weeks, depending on shipping times.
Overseas Customers:
For international exchanges, we recommend placing a new order for the replacement item and returning the original for a refund.
Combined Shipping:
If you’re purchasing additional items with your replacement, you can combine them in one order and pay a single shipping fee.
Returns:
To return an item for a refund, please send it back to us and include:
- Your order number.
- The reason for the return.
- Details of any faults if the item is defective.
Important Notes for Returns:
- Engraved or custom-made items are non-refundable unless a manufacturing fault is identified.
- Goods must be returned within 30 days of receipt (extended to 30 days after Christmas for holiday purchases).
- Items must be in their original condition, with tags, labels, and packaging intact.
- Returned items should be clean, free from odours and pet hair, folded neatly, and securely packaged to prevent damage.
For International Returns:
- Clearly mark the package and customs documentation as “Returned Goods” to avoid additional charges during customs clearance.
We strive to deliver your items in perfect condition and appreciate your effort in returning them the same way!